About mHelpDesk
mHelpDesk is a straightforward field service management tool for small service businesses that want scheduling, dispatching, invoicing, and customer management without a steep learning curve. It bridges the gap between pen-and-paper operations and enterprise platforms like ServiceTitan.
Key Features
- ✓Visual calendar with drag-and-drop scheduling
- ✓Automated dispatching with technician assignment
- ✓Custom job forms and checklists
- ✓Invoicing with online payment collection
- ✓Lead tracking and follow-up automation
- ✓Customer portal for service requests
- ✓QuickBooks Online and Desktop integration
- ✓Mobile app for field technicians
Best For
- →Small HVAC and plumbing shops with 3-15 techs
- →Appliance repair companies
- →Handyman services going digital
- →Pest control operators
Limitations
- •Pricing is not transparent — requires a sales call
- •Interface looks dated compared to Jobber and Housecall Pro
- •Fewer native integrations than competitors